Return, Refund Policy & Cancellation Policy

Unitybridge Services Pvt Ltd · Updated on June 2026

How a platform views its buyers is something every return policy says a lot about. Not for the customer, but for the company, is a policy written that runs through thousands of words of conditions before telling you what you are actually entitled to. We believe in thriving differently in Unitybridge Services.

When a product arrives damaged, a service was not delivered as described, a change of mind before dispatch occurs, or something goes wrong with a Unitybridge Services order, what applies is below. The rules are specific, because vague policies create disputes. To your situation, read the section that applies.

1. Return Window

Must be initiated within 7 days of delivery are returns. This applies to general items and electronics, unless otherwise stated by the product page. On the day the order is marked delivered in the system, not the day you open it, the clock starts.

A few categories sit entirely outside this window. Returnable they are not: perishables, personal care products, and custom-made or personalised items. Those take precedence over the 7-day default, if a product listing specifies different terms.

2. What Qualifies For a Return?

Tags attached, packaging intact, unused, the product must be in its original condition. That baseline is set. Two situations override it:

– Defective or damaged products, regardless of original condition, are returnable, but you will need documentation. The most useful evidence is an unboxing video. Provided they clearly show the product, photos of the damage work too.

– Wrong item delivered: without condition the return is covered, if what arrived is not what was ordered.

-Within the window, change-of-mind returns are accepted, but return shipping costs fall on the buyer, unless the product listing states otherwise. That cost is borne by the seller only when the return is due to damage or an incorrect item.

3. How to initiate a return?

Through a few simple steps that include logging in to your account, going to Orders, and after that “selecting” the item you want to return, this requires you to go. Whether you want a refund or an exchange is for you to choose; at the time of request, exchanges are subject to availability. From there, at no charge, pickup is arranged in serviced areas. Self-ship instructions to the seller's address will be received by you for locations outside the pickup network.

3 to 5 business days are taken by processing, once the seller receives and inspects the item. It may be rejected if the return does not meet the seller's stated conditions, such as missing packaging or the product showing signs of use. Part of the contract are the seller's return terms on each product page.

4. Refunds

By default, refunds go to the original payment method. At the time of initiating the return, store credit or wallet credit can also be chosen if you prefer a faster turnaround.

• After approval, online payments are credited within 7 business days
• Cash on Delivery 7–10 business days to bank account (account details collected at return)
• Within 24 hours of approval: Store or wallet credit applied

-Not refunded are shipping charges unless the return is due to a damaged or incorrect item. Payment gateway delays are outside our control. If the credit has not appeared and the timeline above has passed, contact your bank first, then reach out to us at contactus@unitybridge.in.

5. Partial refunds

Coming up in four situations are partial refunds: a product arrives with minor damage but remains usable; a service was partially delivered; one item in a multi-item order is returned while the rest are kept; or an overcharge or duplicate payment is identified and corrected.

After review, the refund amount in each case is determined by the vendor, not automatically. Once a partial refund request is raised, here is how the timeline works:

• 2–5 business days from submission: Verification
• After approval within 7–10 business days: Refund initiation
• Credit to the Account: as per your bank or payment provider

-Do not apply partial refunds to non-returnable items. Eligibility may be void if a product shows signs of misuse or is returned without original packaging. Fraudulent refund claims result in account suspension and may be referred for legal action.

6. Exchanges

Available within 7 days of delivery for size issues, damaged items, and defective products. With original packaging and all tags in place, the item must come back.

Eligible for exchange: personal care products, perishables, and custom orders are not. Follow the exchange flow by going to Orders in your account, or to initiate one, contact support with your order number and the reason. At the time of the request, availability is confirmed. A refund is offered instead if the item is out of stock.

7. Cancellations

After ordering a particular item, till 24 hours from the “order-placement-date”, or “before-dispatch”, whichever option comes first, opens up the cancellation window. Cancellation after an order ships is no longer available; the standard return process applies instead.

Products

Within 24 hours of placing the order and before dispatch, cancel for a full refund. Refer to the 7-day return policy post-dispatch.

Services

Services can be rescheduled or cancelled up to 24 hours before the scheduled appointment. On where in the process the cancellation falls, the refund outcome depends:

• 100% refund cancelled before the professional is assigned
• 75% refund cancelled after professional assigned, before the visit
• 50% refund cancelled on the professional's arrival
• No refund service completed (unless defective or non-compliant)

-Follows the same steps as a return, the cancellation process does: to Orders go, log in to your account, and select the relevant item. Your preferred refund mode and reason choose. The amount is credited within 3 to 5 business days once the seller verifies the cancellation.

8. Disputes

At contactus@unitybridge.in, contact our support team if a seller rejects a return or refund that you believe is valid. Include any documentation you have, such as photos, videos, or chat records with the seller, a description of the issue, and your order number.

We will mediate and review the case where the facts support it. While Unitybridge Services does not guarantee a resolution in every dispute, every complaint that comes with supporting evidence, we do investigate. To account review, sellers who repeatedly deny valid returns are subject.

Questions about a specific order? Write to contactus@unitybridge.in or call +91-9831641746.

Unitybridge Services Pvt. Ltd. – Unit No. 6WS3F, 6th Floor, West Block, Manicasadona International Financial Hub, New Town, Chakpachuria, Kolkata - 700160

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